Enough technical depth to hold my own with engineering, and enough governance discipline to keep executives out of the war room.
Across the program lifecycle
Pick a stage to see what I do there, the tools I use, and where it’s proven.
Onboard
Scope the work with engineering, own the SOW, WBS and RAID log, and set the delivery roadmap the teams will run to.
Skills and tools I use here
Integrate
Support delivery of API integrations between the platform and each client’s order management, ERP and commerce systems.
Skills and tools I use here
Go-live
Run go/no-go reviews with engineering and clients during and after QA, and give final production sign-off on every release.
Skills and tools I use here
Hypercare
Direct triage of Sev 1 and Sev 2 tickets across engineering, operations and DevOps, and rebuild the alerting so real signals stand out.
Skills and tools I use here
Stable
Review ticket trends every quarter, give engineering the root-cause data, and automate the repetitive operational work.
Skills and tools I use here
Full toolkit
Delivery leadership
AI automation
Integrations & data
Cloud & observability
Commerce platforms
Delivery & ops tools
Methodologies
Certifications
AI & cloud
- Google AI Professional CertificateGoogle
- AWS Cloud Solutions Architect Professional CertificateAWS
- IBM AI Foundations for Business SpecializationIBM
- Microsoft Azure AI Professional CertificateMicrosoft
AI in delivery
- GenAI for Project ManagersPMI
- AI in Agile DeliveryPMI
- Prompt Engineering for Project ManagersPMI
Delivery practice
- Agile Project Management Professional CertificateAtlassian
- Lean Six Sigma Green BeltCoursera