Each of these is a problem someone was living with, what I changed, and the number that moved as a result, across release management, platform delivery, observability, AI automation, and search.
- Release managementOwning production releases across distributed teamsFabric — OMS, Offers, Cart & Checkout release trainsOwned the delivery roadmap and production releases for OMS, Offers, Cart and Checkout, shipping 99% of scheduled releases on time across 100+ releases and hotfixes, with final sign-off on every release and under 5% rollbacks.99%of scheduled releases on time
- Migration & observabilityZero-downtime migration & observability rebuildBounteous — Knitwell Group commerce platformSupported the zero-downtime migration of five core services, then led post-migration stabilization and cut alert noise by 98%.98%ticket noise reduction
- Global support & SLAsProduction support & SLA governanceTwo engagements: Fabric enterprise production operations, then the Knitwell Group platform at BounteousCut MTTR 70% and repeat severity incidents 90% at Fabric, then took SLA compliance from 75% to 100% at Bounteous.70%MTTR reduction at Fabric
- AI automationAI-driven operational automationFabric — Customer DeliveryConnected the OpenAI API to Zendesk and Zapier to resolve 50% of 70+ weekly operational queries without human touch, saving $150K+ a year.50%queries auto-resolved
- Search & catalog qualitySearch relevance and catalog quality at Flipkart SupermartFlipkart — Supermart grocery marketplaceLifted search engagement 50% on Flipkart’s grocery marketplace through catalog optimization, relevance tuning, and taxonomy governance.50%lift in search engagement